Web Managed Operations

Your Website's Technical Guardian

MWO is a fully managed service - we handle all the technical upkeep while you stay focused on your customers.

What's included with every plan
  • 99.5% Uptime Target - with proactive monitoring before issues escalate
  • Security & Reliability - continuous protection with WAF, malware scanning, and vulnerability audits
  • Performance Optimisation - core web vitals, caching, and CDN tuning for fast load times
  • Backup & Recovery - automatic file and database backups with multi‑day retention and fast restore
  • Dedicated Support - a real team quietly running your website in the background
SSL-secured management
Core web vitals optimised
Singapore-based support team
PDPA-aware processes
No lock-in - 30 days notice

Your website is a business asset - not a set-and-forget

Most SMEs build a website and then leave it unmanaged. That's when the real problems begin. A single hack, performance drop, or missed update can cost far more than a monthly care plan.

Tens of thousands of sites are hacked every day

Nearly 10,000 websites blacklisted by Google each day, every site is at risk, regardless of size or industry.

Hackers can silently redirect your visitors

Your site looks fine to you, but customers are being sent elsewhere - and you may never know.

Organic rankings vanish overnight

A compromised or blacklisted site loses all its SEO value. Recovery can take months.

Downtime costs are compounding

Every hour offline erodes customer trust, revenue, and competitive position. Prevention is always cheaper.

Everything your website needs
continuously managed

Fully managed service where your entire website's technical health, security, performance, and updates are handled for you - so you never have to worry about breakages, downtime, or outdated software.

Hosting & Infrastructure

Hosting environment reviews, SSL certificate renewals, DNS management, SMTP configuration, and PDPA-aware consent management.

SSL Certificate Management

Automatic Let's Encrypt certificate issuance and renewal, secure HTTPS configuration and HSTS enforcement to ensure every page is delivered securely.

Backups & Recovery

Automatic file and database backups with multi‑day retention, ensuring your site can be quickly restored to full working order if anything breaks.

Performance Optimisation

Monthly Lighthouse checks, Core Web Vitals tracking, image compression, caching tuning, and CDN configuration to keep load times sharp.

Security & Reliability

Brute-force protection, malware scanning, WAF monitoring, file-change detection, and proactive vulnerability audits - running continuously in the background.

Technical Fixes & Emergency Support

Fix broken links, layout bugs, form errors, unexpected 404 pages, and troubleshooting critical downtime incidents to keep your site stable, functional and accessible.

Why Outsource Your Website Operations?

Managing a modern website requires specialized skills. Most SMEs find that DIY or in-house management is often more expensive and risky than they realize.

Focus on Your Business

Your time is best spent on strategy and customer growth, not troubleshooting server errors or fixing broken layouts. By outsourcing the "tech headaches," you reclaim productive hours to focus on what actually generates revenue.

No In-House IT Required

Hiring a full-time IT specialist in Singapore is a significant overhead. With MWO, you get instant access to a dedicated team of experts who already know your system inside out—without the recruitment, training, or high salary costs.

Specialized Expertise

Web technologies move fast. We stay updated on the latest security threats, Core Web Vitals, and performance optimization techniques so you don't have to. Benefit from enterprise-grade management tailored for SME agility.

Reduced Hidden Costs

The hidden costs of "doing it yourself" include employee training time, accidental misconfigurations, and the high price of emergency disaster recovery. MWO is a predictable, flat-fee investment that prevents expensive outages.

Choose a Plan That Fits Your Business

Choose a prepaid package to save ~20% on our standard rate, or simply pay as you go. No complex tiers, just reliable hours when you need them.

Monthly
Yearly Save ~20%
Basic
Essential Care
$600/ year

Perfect for regular updates. Keep your site fresh every season.

  • Hosting & Infrastructure
  • SSL Certificate Management
  • Backups & Recovery
  • Performance Optimisation
  • Security & Reliability
  • Technical Fixes & Emergency Support
Get MWO
Content Update
Premium Care
$760/ year

Secure your maintenance for the whole year. Ideal for annual content updates.

  • Hosting & Infrastructure
  • SSL Certificate Management
  • Backups & Recovery
  • Performance Optimisation
  • Security & Reliability
  • Technical Fixes & Emergency Support
  • Content Update (2 Hours per Year)
Get MWO with Content Update

Need something else?

Any new feature development, major design overhauls, or system integrations outside of maintenance packages will be quoted separately based on scope.

Request a Custom Quote

Note: Unused hours do not roll over. All packages are prepaid.

Frequently Asked Questions

Common questions about deploying AI support agents.

How long does it take to build my store?
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Most stores are delivered within 2 weeks from content receipt. Complex or enterprise builds may take 4–6 weeks. We confirm your timeline in the scoping call before work begins - so you always know when to expect delivery.
Does WooCommerce charge transaction fees?
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WooCommerce itself charges no transaction fees - you own the platform. Payment gateways like Stripe or PayNow providers charge their own processing rates, typically 1.5–3.4% per transaction.
Can my store handle a large product catalogue?
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Yes. WooCommerce has no hard product limits - scale is mainly determined by hosting infrastructure. We recommend and configure appropriate hosting for your projected volume from the start.
Can my store accept international payments?
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Absolutely. We configure multi-currency selling, international shipping zones, and global gateways like Stripe and PayPal - so you can sell to customers across Singapore and the region from day one.
Does your ecommerce support ratings & reviews?
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This can be enabled/disabled in our ecommerce settings.
Is my store PDPA compliant?
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We build PDPA compliance into every store as standard - including consent mechanisms, cookie policy setup, and privacy-safe data handling. We review your hosting and data processing setup during onboarding.
What happens after the store goes live?
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You can manage it yourself, or enrol in one of our Managed Web Operations plans - which cover security updates, backups, performance monitoring, content changes, and ongoing support.
Do you provide training for my team?
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Yes. We walk your team through adding products, managing orders, issuing refunds, and reading key reports - and provide simple documentation so new staff can get up to speed quickly.